What success looks like in this role:
- Monitors and operates datacenter equipment according to plan and/or SLA
- Assists with System Installation and Decommission and break/fix processes
- Provides review of documentation for Client services, operators and Client support staff
- Performs Incident investigation, reporting and recommendations
- Takes part in disaster recovery projects
- Conducts overall Data Center capacity design, planning and tracking
- Manages Data Cabling; Network, SAN, KVM or remote out of band management systems, including managing cabling contractors
- Manages Power Circuits and Cooling to maximize efficiency, interface with data center facilities
- Performs Media Services Management with a matrix relationship with Storage Group
- Prepares documentation of all installations, floor plans, rack or cabinet diagrams, management of all existing documentation and planning for new installations
- Manages Installation of equipment on the Data Center floor, requesting and oversight of power, network, SAN and KVM connections
- Manages asset tracking, configuration management, physical equipment locations and tracking all connections
- Performs change and request management for Data Center Facility changes and maintenance
- Identifies client order information, coordinates installation, timing and owning resources, Inventories shipments, identifies and store all software and licenses
- Notifies customers when scheduled computer processing has been delayed
Other Responsibilities:
- Conducts Data Center solutions planning and cost estimates for Request for Proposal (RFP) and Statement of Work (SOW)
- Support the Sales team with new opportunities in the region
- Participate in meetings with the Sales team in potential clients, representing the Datacenter area
- Available to travel to support clients
- Coordinate audits, providing evidence of Datacenter reports, controls, documentation, processes, procedures (ISO Certification Compliance, SAS70, SOX, etc.)
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You will be successful in this role if you have:
- Bachelor’s degree or equivalent and 5 years of experience in IT, technical support and Data Center Operations including Rack, stack, and server provisioning
- Cable management (copper cable termination / understanding of fiber optic cabling)
- Facilities planning – space, power, and cooling
- A+ and N+ Certifications, preferred
- MCSA/MCSE, preferred
- Experience in enterprise backup solutions, preferred
- Fluent English and Spanish languages
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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.