IT Operation/Data Centre Migration Support Engineer
We are currently recruiting for an IT Operation/Data Centre Migration Support Engineer on a temporary full-time basis for approx. 18 months.
IT Operations:
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Manage and maintain IT infrastructure, ensuring high availability and performance of systems.
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Manage and support Windows Server environments.
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Implement and maintain Active Directory, Group Policy, and other Windows-based services.
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Troubleshoot and resolve complex Windows-related issues.
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Oversee the deployment and maintenance of both Windows and Linux servers.
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Ensure high availability and performance of server infrastructure.
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Perform routine operational tasks, including patch management, system updates, and backups.
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Monitor IT systems for performance, identifying and addressing issues proactively.
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Establish and enforce operational best practices for maintaining system reliability and uptime.
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Provide technical support and guidance for escalated issues, working closely with the operations and help desk teams.
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Troubleshoot and resolve technical issues related to VMware, storage, network configurations, and operational failures.
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Work closely with cross-functional teams, including infrastructure, network, application, and security groups.
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Provide clear and timely updates to stakeholders, including progress reports and technical documentation.
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Create and maintain detailed documentation, including design diagrams, runbooks, Low level design documents and migration playbooks.
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Develop operational manuals and standard operating procedures for IT infrastructure.
Data Centre Migration:
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Design and implement migration strategies for workloads, ensuring minimal downtime and operational impact.
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Lead the configuration and optimization of VMware environments, including ESXi, vSphere, and related tools.
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Oversee the deployment and migration of storage systems, ensuring data integrity and compliance.
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Identify potential risks during the migration lifecycle and IT operations and develop mitigation strategies.
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Collaborate with network teams to ensure connectivity and proper integration during migrations.
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Perform detailed assessments of existing infrastructure to plan migration activities based on the business functions.
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Coordinate between business stakeholders and technical teams and plan the migration approach.
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Develop comprehensive migration plans, including timelines, resource requirements, and risk assessments.
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Execute workload migrations using industry-standard tools and methodologies.
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Validate post-migration performance and troubleshoot issues as needed.
The ideal candidate should possess the following:
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Bachelor’s degree in computer science, Information Technology, or a related field.
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Relevant experience in IT infrastructure roles, with a focus on VMware, storage technologies, and IT operations.
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Certifications such as VMware VCP, VCAP, or equivalent.
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Significant experience in the retail industry.
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Proven experience in executing data center migrations and managing IT operational environments in the retail industry.
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Expert-level knowledge of Windows, VMware technologies, including ESXi, vSphere, and vCenter.
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Strong expertise in storage systems (SAN, NAS, backup solutions), workload migration tools, and operational management tools.
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Solid understanding of networking principles, including VLANs, firewalls, and load balancers.
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Proficiency in project management skills, including planning, scheduling, and reporting.
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Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
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Knowledge of ITIL processes and frameworks for operational excellence.